Returns & Exchanges
At ORTTU, we want you to be completely satisfied with your purchase. If your selected pieces do not meet your expectations, you may return or exchange them within 30 days of delivery provided they are in original, unworn condition with all tags attached.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Ship Your Return
Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing