Frequently Asked Questions
Everything you need to know about your ORTTU experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location and selected shipping method.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our avant-garde silhouettes may fit differently than standard retail sizing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay in select regions.
Are your garments sustainably produced?
At ORTTU, we prioritize high-quality craftsmanship and ethical production. We work with skilled artisans and focus on small-batch manufacturing to reduce waste and ensure superior garment longevity.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.